SHIPPING, RETURNS & Exchanges

Shipping

If the product you order is in stock & ready to ship, it will ship out right away, usually the same day. 

To offer wholesale pricing for everyone, most of our boots are made to order. Please allow 30-40 business days for production and shipping. A lot of times shipping may be sooner, depending on our factory workload at the time. If you want to know if a certain size or style is in stock before you order feel free to reach out & we'd be more than happy to help you out.

For your convenience, we stock popular sizes in select styles to ensure quick exchanges — so you won’t have to wait weeks for a size swap.

Exchanges

Yes, we accept exchanges, we do charge a $15 dollar fee for the cost of the pre-paid shipping label we will provide you with via email. If you'd like to initiate an exchange please reach out via email sales@suncityexoticleathers.com

RETURNS & CANCELATIONS

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@suncityexoticleathers.com. If your return is accepted, we’ll deduct ($15 dollars for the cost of the return shipping label + 15% restocking fee), we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@suncityexoticleathers.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@suncityexoticleathers.com.

All orders that are placed & canceled will be charged a 10% fee that will be deducted from the amount refunded.